Refund policy

At Sophie Mayfair we want you to be happy with what you receive. If something is not right, here is exactly how returns work.

Nothing in this policy affects your statutory rights under UK consumer law, including your right to cancel within 14 days under the Consumer Contracts Regulations 2013.

Your return window — you have 30 days from the day your order arrives to request a return. Items must be unworn, in their original condition and packaging, with all tags attached.

Return postage — return postage is paid by the customer. Where we are at fault — an item that arrives damaged, incorrect or incomplete — we cover the cost and put it right at no charge to you.

Reasons for return

  • Wrong size or colour selected at checkout — you may request a return or an exchange. Return postage is the customer's responsibility.
  • Change of mind — you may request a return or an exchange. Return postage is the customer's responsibility.
  • Incorrect or missing item — contact us by email. After verification we will send a replacement at no additional cost, or offer a suitable solution.
  • Late delivery — if your order arrives more than 21 days after purchase, you are entitled to a £6 refund as compensation.
  • Incorrect delivery details — please check your address carefully before ordering. If there is an error, contact us immediately so we can check whether a correction is still possible.
  • Anything else — email us explaining the issue and our team will review it and offer the best solution we can.

How to return your order

  1. Contact us — email info@sophiemayfair.com within 30 days of receiving your order, stating your order number and the reason for the return.
  2. Approval and return address — after review we will confirm whether the return is accepted and confirm the return address below. If we receive no response within 14 days of approval, the request is closed.
  3. Prepare the return — items must be returned unworn, in their original packaging and condition, with all tags, accessories and components.
  4. Send the parcel — post it to the address provided and email us the tracking number.
  5. Refund — once received and inspected, your refund is issued within 5 days to the original payment method.

Return address

Anna
Naishi warehouse
5F, Building 4, Phase 2, Niannianhongjia Cluster
Choujiang Street, Yiwu City
Zhejiang Province 322100
China

Please do not send anything back before your return has been approved by email — unapproved parcels cannot be processed.

Items not eligible for return

  • Pre-order products.
  • Items that have been worn or are not in their original condition.
  • Returns are limited to a maximum of 3 items per customer.

Damaged on arrival — if your item arrives damaged:

  1. Photograph the item on a flat surface, showing the defect and the label.
  2. Email the photos and a description to info@sophiemayfair.com within 5 days of receipt.
  3. After validation we send a replacement free of charge. If a second item is defective, we issue a full refund.

Additional information — all returns must be approved in advance by our customer service; unauthorised returns cannot be accepted. For any question, email info@sophiemayfair.com.

Thank you for choosing Sophie Mayfair 🤍

Store operator

sophiemayfair.com is operated by Double Team LLC.

Double Team LLC
30 N Gould St
Ste R
Sheridan, WY 82801
United States

Wyoming Filing ID: 2026-001951512

Contact: info@sophiemayfair.com
Monday to Friday, 9:00 am – 5:00 pm (GMT). We aim to reply within 24 hours.